7acb Privacy Policy

1. Introduction

7acb ("we", "our", or "platform") operates a safe and reliable online casino and betting platform for players in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect about you when you use the 7acb website (https://7acb.cam), how we use that information, and how we keep it secure.

By registering on our platform or using our services, you fully accept the terms of this Policy. If you do not agree with any part of this Policy, please stop using our services and contact us at [email protected].

We follow established data protection principles and our commitment to your privacy is firm. All our data-processing activities are secured with SSL encryption.

2. Types of Information Collected

We may collect the following types of information:

a) Identity Information:

• Full name and date of birth
• National ID card or passport number (for age verification)
• Email address
• Residential address

b) Financial Information:

• Payment method details (bKash, Nagad, Rocket, Upay, or bank account information)
• Transaction history and amounts
• Deposit and withdrawal records

c) Technical Information:

• IP address and device information
• Browser type and operating system
• Session data and login times
• Information obtained from cookies and similar tracking technologies

d) Gaming Behaviour Information:

• Play history and preferred game categories
• Bet amounts and win/loss records
• Responsible gaming limit settings

3. How Information Is Collected

7acb collects your information in the following ways:

• Directly provided information: Information you provide directly during account registration, the verification process, transactions, and when contacting customer support.
• Automatically collected information: Information collected automatically through server logs, cookies, and similar technologies while you use our platform.
• Information from third parties: Information received from identity verification services, fraud prevention systems, and payment processing partners.

All information is collected for legitimate purposes and with your consent. We do not collect any personal information beyond what is necessary.

4. Purpose of Using Information

We use your personal information for the following purposes:

• Account management: Completing your registration, verifying your identity, and keeping your account secure.
• Service delivery: Customising your gaming experience, providing bonuses and promotional offers, and processing transactions.
• Customer support: Resolving your questions and issues promptly and operating a 24/7 live chat service.
• Financial security: Preventing fraud, preventing money laundering, and ensuring safe transactions.
• Responsible gaming: Identifying unusual gaming behaviour and intervening where necessary to keep players safe.
• Platform improvement: Analysing user experience and improving the quality of our services.
• Communications: Sending important policy updates, security alerts, and information you have requested.

We do not share your information with third parties for marketing purposes without your consent.

5. Disclosure and Sharing of Information

7acb does not sell your personal information under any circumstances. However, information may be shared in the following limited cases:

• Service partners: With payment processing providers (bKash, Nagad, Rocket, Upay), identity verification services, and IT infrastructure providers, all of whom operate under strict confidentiality agreements.
• Legal obligations: To comply with court orders, government directives, or applicable legal requirements, as part of our legal accountability.
• Fraud prevention: With relevant authorities in the investigation of fraudulent activity or suspicious financial transactions.
• Business transfers: In the event of a company merger or acquisition, where the new owner will also be bound by this Privacy Policy.

Before sharing information with third parties, we always follow the principle of minimum necessary data and ensure appropriate contractual protections are in place.

6. Cookies and Tracking Technologies

7acb uses cookies and similar tracking technologies to improve your experience. We use the following types of cookies:

• Essential cookies: These cookies are necessary to maintain your login state, verify security, and ensure the basic functionality of the platform.
• Functionality cookies: To remember your preferences and settings, such as language preferences and game customisation.
• Analytics cookies: To analyse usage of our platform and help improve our services.

You can control cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.

7. Data Security Measures

7acb takes industry-standard technical and organisational measures to keep your personal information secure:

• SSL/TLS encryption: All data transmitted on our platform is protected by 256-bit SSL encryption, which keeps your information unreadable to third parties.
• Secure data storage: Your information is stored in encrypted databases and kept secure through regular security audits.
• Access controls: Only authorised staff can access your information, and only within the limits required for their role.
• Regular security assessments: We conduct regular vulnerability assessments and penetration testing.
• Data breach response plan: In the event of a data breach, we will take prompt necessary action and notify affected users where applicable.

Please note, however, that no method of data transmission over the internet or electronic storage system is completely secure. We work toward the highest level of protection, but cannot guarantee absolute security.

8. Data Retention Period

7acb retains your personal information only for as long as it is needed. The retention period depends on the type of information and its purpose:

• Active account information: All relevant information is retained for as long as your account remains active.
• Financial transaction records: Retained for a set period after account closure based on legal and regulatory requirements.
• Customer service communications: Retained for the period necessary for dispute resolution and service improvement.
• Technical logs: Retained for a limited period for security and system monitoring purposes.

Once the set retention period expires, we securely delete your information or anonymise it so that it is no longer associated with you.

9. User Rights

As a 7acb user, you have the following rights regarding your own personal information:

• Right of access: The right to know what information we hold about you and to request a copy.
• Right to rectification: The right to request correction of inaccurate or incomplete information about you.
• Right to erasure: The right to request deletion of your personal information in certain circumstances (where there is no legal obligation to retain it).
• Right to restrict processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to data portability: The right to receive your information in a structured, commonly used format.
• Right to object: The right to object to the processing of your information for specific purposes.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable time.

10. Protection of Minors

7acb strictly provides services only to those aged 21 or over. We do not knowingly collect personal information from anyone under the age of 21.

We use age verification methods during the registration process. If we are informed that a minor is using our platform, we will immediately close that account and delete the associated information.

If a parent or guardian believes their minor child has registered on our platform, please contact us at [email protected].

11. Policy Changes

7acb may update this Privacy Policy from time to time. Changes may be prompted by legal requirements, the introduction of new services, or changes to our data processing practices.

For significant changes, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The updated date on this page will be revised.

If you continue to use our platform after any changes, you will be considered to have accepted the updated policy. If you object to a policy change, please stop using our services and contact us at [email protected].

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our customer support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Log in to the platform and contact us directly via live chat — available 24/7.

For formal requests relating to personal information, please include your account name and full details of your request in your email. We will respond as quickly as possible after verifying your identity.

For more information, please read our Terms and Conditions and Responsible Gaming Guidelines.